NUREMBURG, GERMANY, 28 April 2017: In a 17-country online survey conducted by market research specialist GfK, well over half (59%) of people say they prefer a vacation “where I relax and take it easy”.
Just 35% preferred an active holiday of which teenagers were the most energetic, with 43% preferring active vacations.
Only 6% were not sure which type they prefer. Read more
MADRID, 28 April 2017: Chinese tourists spent 12% more when travelling abroad in 2016 according to the latest data from the UNWTO.
2016 results on expenditure from major outbound markets reflect increasing demand for international tourism across the world, as reported in the latest UNWTO World Tourism Barometer.
With a 12% increase in spending, China continued to lead international outbound tourism, followed by the United States, Germany, the United Kingdom and France as top five spenders. Read more
SYDNEY, 28 April 2017: Australians can now book nonstop flights from Australia to Europe for the first time, with tickets for Qantas’ Perth-London (Heathrow) route.
Sales opened on the new route Thursday.
Daily flights on the history-making route begin 24 March 2018 and form part of a new Melbourne-Perth-London return service. The services will be operated by Qantas’ new Boeing 787-Dreamliner. Read more
CHICAGO, 28 April 2017: United Airlines set out to repair its image, Thursday, reaching an undisclosed settlement with the dragged passenger at the centre of a worldwide uproar and promising to refocus on customer service.
David Dao, the passenger left bloodied by the 9 April incident captured on video and widely shared on social media, reached an “amicable settlement” with United, his lawyers announced.
Under the terms of the deal, the amount of the settlement will remain confidential. Read more
LISBON, 27 April 2017: British Airways offloaded a couple from a London to Jamaica flight at a Portuguese air force base, Wednesday, after a row broke out over their demands for an upgrade to business class, military officials said.
“The pilot decided to land in Lajes in the island of Terceira because of a dispute between cabin crew and a couple.
They wanted to be transferred from economy class to first class,” an air force spokesman told AFP. Read more
CHICAGO, 26 April 2017: Newly released reports from security officers at Chicago’s O’Hare International Airport paint an unflattering picture of the man dragged from a United Airlines flight, setting off a worldwide uproar.
The documents, requested by US media outlets which reported on their contents, Tuesday, said passenger David Dao was “aggressive,” and that one of the three officers attempting to remove him from his seat on United Flight 3411 had lost his grip when Dao flailed his arms, causing the 69-year-old to fall and injure himself.
The reports also for the first time identified the three Chicago Department of Aviation officers on the plane, one of whom wrote that they had used “minimal, but necessary force” to remove Dao from the packed flight to Louisville, Kentucky. Read more
ANN ARBOR, MICH, US, 26 April 2017: Passenger satisfaction is up compared to a year ago, but airlines remain in the bottom third of industries tracked by the American Customer Satisfaction Index (ACSI).
As the legacy airlines lower their fares to compete with discount carriers, the industry gains 4.2% to 75 on a 100-point scale. The ACSI results are based on thousands of customer interviews conducted over 12 months, ending in March 2017.
United Airlines had the lowest score of all legacy airlines in the index. Read more
DUBAI, 25 April 2017: The chief of Qatar Airways on Monday accused American carriers complaining over alleged subsidies to Gulf airlines of “bullying”, as he announced new US routes in defiance of mounting airport restrictions.
US carriers Delta, United and American Airlines have accused Qatar Airways along with Dubai’s Emirates and Abu Dhabi’s Etihad of benefitting from government subsidies to expand their transcontinental networks.
They have urged US President Donald Trump to take action against the Gulf airlines, who deny any form of subsidy. Read more
MADRID, 24 April 2017: Ethics in tourism is the theme of a UNWTO conference due to be hosted this week in Krakow Poland.
UNWTO said the 3rd third International Congress on Ethics and Tourism, will discuss ways to advance the commitment of tourism towards sustainable and responsible practices.
The event is one of the major components of the ‘Enhancing the Understanding of European Tourism’ Project, conducted by UNWTO in cooperation with the European Commission. Read more
WASHINGTON, 24 April 2017: Less than two weeks after United Airlines prompted a public relations crisis for dragging a passenger from his seat on a fully-booked flight, rival American Airlines is being buffeted by its own controversy.
The airline said on Saturday it is investigating video of a flight attendant angrily confronting a passenger who had come to the defence of a sobbing woman with a baby in her arms.
The viral video, filmed by another passenger, shows a distraught mother carrying her baby boarding the plane moments after the flight attendant had apparently forcibly taken a stroller from her, with other passengers registering shock. Read more