MANILA, 7 June 2017: Luxury travel specialist, Belmond, has opened a new central reservations office in Manila, in a move to improve customer service in the Asia-Pacific region.
Belmond consultants will be based in Manila to arrange travel to destinations in Myanmar, Peru, Africa and Italy, spanning the company’s portfolio of trains, river cruises, heritage hotels and safari lodges.
New toll-free telephone numbers have opened for 12 countries.
This means Belmond’s international service is no longer restricted to European and US time zones.
The office, open 17 hours a day (0400 to 2100 Manila time) Monday to Friday, bolsters the existing reservation facility, to offer global 24-hour English language services and is staffed by a team of full-time consultants, fluent in English, Mandarin and Japanese.
The investment shows Belmond’s continued focus on Asia-Pacific, which comes after a recently completed renovation of Belmond La Residence d’Angkor, an oasis escape in Siem Reap, Cambodia and the unveiling of an Eastern & Oriental Express collaboration with street artist, contemporary DJ and cocktail mixologists aboard the iconic train.
For more information on Belmond, visit www.belmond.com.