Delta CEO: Buck stops here


NEW YORK, 15 August 2016: Delta Air Lines chief executive Ed Bastian took responsibility for a computer glitch that grounded its fleet last week, according to an interview published in the Wall Street Journal.

“This is our responsibility,” Bastian told the publication. “The buck stops here.”

Bastian said there was “nothing endemic” in terms of problems afflicting Delta’s computer systems and that he was confident the carrier would resume normal levels by the end of  week (last Friday) after cancelling hundreds of flights on each of the past three days.

inside no 10 Ed Bastian
Ed Bastian

The glitch hit Delta, last Monday, when it grounded the airline’s global fleet for six hours due to a computer snafu it said was caused by a power outage in Atlanta, where the airline is based.

Over the week, caused 2,000 others flights to be cancelled.

The episode raised questions about the state of Delta’s information technology systems.

“It’s not clear the priorities in our investment have been in the right place,” Bastian told the Journal. “It has caused us to ask a lot of questions which, candidly, we don’t have a lot of answers for.”

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